Digital Feedback How to use customer feedback to raise customer satisfaction Customer feedback doesn’t raise customer satisfaction on its own. It raises satisfaction when it helps you pinpoint what’s breaking the... Luisa D'El Rodrigues 10/03/2026
Digital Feedback 6 best European alternatives to Qualtrics (2026 guide) Qualtrics is one of the most recognised Experience Management (XM) platforms on the market and for many organisations it remains a strong... Luisa D'El Rodrigues 27/02/2026
Company Updates Employee in the Spotlight: Victoria Aliyeva-Van der Horst Meet Victoria. Originally from Azerbaijan, she is one of the driving forces behind our Customer Success team at Mopinion! As a Customer... Luisa D'El Rodrigues 17/02/2026
Default Blog Mopinion Sharing Sessions: Retail teams learning from each other in practice Customer feedback doesn’t improve just because you have more dashboards or better frameworks. It improves when teams talk honestly about... Luisa D'El Rodrigues 10/02/2026
Website Feedback 8 ways to raise your UX with website feedback (and drive higher retention) Website feedback plays a critical role in creating great user experiences and keeping users coming back, because great UX doesn’t happen... Luisa D'El Rodrigues 06/02/2026
Digital Feedback 7 digital CX tips for retailers to keep customers coming back Customer loyalty used to feel like something you earned over time. Today, it’s one bad experience away from being lost forever. According... Luisa D'El Rodrigues 26/01/2026
Default Blog Mopinion Sharing Sessions: How customers learn from each other Mopinion Sharing Sessions are built around one core idea: letting customers get in contact with each other and learn from each other.... Luisa D'El Rodrigues 16/12/2025
Default Blog Mopinion events recap: The moments that shaped 2025 As 2025 draws to a close, we are looking back on a year marked by momentum and meaningful connection. It was a year of learning and... Luisa D'El Rodrigues 09/12/2025
Website Feedback What is the importance of collecting feedback on a website? If you’ve ever tried improving a website using only analytics, you know the limitation: you can see what users do, but not why they do... Luisa D'El Rodrigues 02/12/2025
Digital Feedback Voice of the Customer questions: How to ask what really matters Voice of the Customer questions are powerful because you can’t improve what you don’t understand. These questions go beyond polite... Luisa D'El Rodrigues 07/11/2025
Digital Feedback How to make an online survey that people actually complete Online survey fatigue is everywhere. You’ve probably felt it yourself: clicking a survey link with good intentions, only to give up... Luisa D'El Rodrigues 31/10/2025
Company Updates Mopinion Connects 2025: Fuelled by innovation and connection! Let us give you the summary of what happened on October 9th. It was once again time for Mopinion Connects, this time hosted at CIC... Luisa D'El Rodrigues 21/10/2025
