Company Updates Product Team in Focus: “Creating a great product is a team effort” Mopinion’s company culture is like no other. We work with a diverse group of individuals who are passionate about what they do and truly... Erin Gilliam Haije 02/02/2024
Digital Feedback The Ultimate Guide to the Voice of Customer (VoC) It has been said that having a good Voice of Customer (VoC) program leads to improved client retention, better employee engagement and less... Erin Gilliam Haije 20/12/2023
Company Updates Employee in the Spotlight: Elin Jansson Meet Elin. Elin is our newest Content Marketer here at Mopinion. With a true passion for writing, she’s our go-to girl for fresh and... Erin Gilliam Haije 08/11/2023
Digital Feedback Online Surveys 101: Everything you need to know Surveys, surveys, surveys. They’re all the hype among digital organisations today. In fact, the use of online surveys has witnessed a... Erin Gilliam Haije 23/10/2023
Digital Feedback Most Popular NPS Survey Questions & Templates Customer loyalty measures the level of trust and satisfaction your customers have with your brand. And what’s more, it fosters a... Erin Gilliam Haije 11/10/2023
Digital Feedback What is a Voice of the Customer survey? Tips, templates and more Your customers have a lot to tell you, but are you listening? And with listening, we don’t mean only checking the data they provide you... Erin Gilliam Haije 06/09/2023
Digital Feedback What are the best customer experience metrics and KPIs? ‘You can’t manage what you don’t measure’ is the quote our fellow Head of Marketing Quirijn lives by, and actually,... Erin Gilliam Haije 06/06/2023
Insights What experts have to say about the results from the Digital CX Management Benchmark report 2023 A few weeks ago, we released the Digital CX Management Benchmark report 2023, and it’s packed with some pretty interesting findings.... Lynn Jonker 21/03/2023
Insights Benchmark reveals that 80% of ecommerce organisations have an active digital CX policy, but just how successful are they? According to Mopinion’s recently published Digital Customer Experience Benchmark report, the ecommerce industry is performing quite well... Erin Gilliam Haije 08/02/2023
Insights The State of Customer Experience in 2022 The year 2022 has been an interesting one in terms of developments in the Customer Experience space. While the COVID crisis has slowly... Erin Gilliam Haije 16/11/2022