Digital Feedback

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The top 10 best European GDPR-compliant customer feedback tools

The top 10 best European GDPR-compliant customer feedback tools

Since GDPR came into effect in 2018, the focus on information security within the EU has grown exponentially. Customer feedback data is no...

Elin Jansson 10/02/2026

Best survey apps for 2026

Best survey apps for 2026

Discover the 15 best survey apps for 2025 to collect customer feedback, run polls, and drive insights - compare features, pricing, and use...

Kees Wolters 30/01/2026

7 digital CX tips for retailers to keep customers coming back

7 digital CX tips for retailers to keep customers coming back

Customer loyalty used to feel like something you earned over time. Today, it’s one bad experience away from being lost forever. According...

Luisa D'El Rodrigues

Luisa D'El Rodrigues 26/01/2026

Customer Feedback: How to collect and analyse your data

Customer Feedback: How to collect and analyse your data

Are your customers getting value out of the online experience you’re offering? Are they satisfied with your products and services? And...

Erin Gilliam Haije

Erin Gilliam Haije 21/11/2025

Voice of the Customer questions: How to ask what really matters

Voice of the Customer questions: How to ask what really matters

Voice of the Customer questions are powerful because you can’t improve what you don’t understand. These questions go beyond polite...

Luisa D'El Rodrigues

Luisa D'El Rodrigues 07/11/2025

How to make an online survey that people actually complete

How to make an online survey that people actually complete

Online survey fatigue is everywhere. You’ve probably felt it yourself: clicking a survey link with good intentions, only to give up...

Luisa D'El Rodrigues

Luisa D'El Rodrigues 31/10/2025

What is a customer experience survey? Tips and questions

What is a customer experience survey? Tips and questions

Have you ever received a quick survey right after buying something online or using an app? That’s a customer experience (CX) survey and...

Erin Gilliam Haije

Erin Gilliam Haije 22/10/2025

What is a Voice of the Customer survey? Tips, templates and more

What is a Voice of the Customer survey? Tips, templates and more

Your customers are constantly sharing how they feel about your brand, the key is to truly listen. Yet only 14% of companies have a full...

Erin Gilliam Haije

Erin Gilliam Haije 15/10/2025

Best practices for conducting user experience surveys

Best practices for conducting user experience surveys

Looking for a way to understand your customers better and improve your user experience? User experience (UX) surveys are one of the most...

Erin Gilliam Haije

Erin Gilliam Haije 07/10/2025

A Guide to Collecting Product Feedback

A Guide to Collecting Product Feedback

Markets move fast, leaving little room for delay; a trend which has left many product managers and marketers with a great deal of pressure...

Erin Gilliam Haije

Erin Gilliam Haije 27/08/2025

Voice of the Customer Template

Voice of the Customer Template

A Voice of the Customer (VoC) template is a structured, systematic way to capture, organise, and act on feedback so every decision is...

Luisa D'El Rodrigues

Luisa D'El Rodrigues 20/08/2025

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