Digital Feedback

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Webinar summary: 5 ways to turn feedback data into CX Gold

Webinar summary: 5 ways to turn feedback data into CX Gold

Picture this: You’ve kick-started your digital feedback strategy, put your first forms live, and data is starting to pour in. Great! But...

Elin Jansson 16/07/2025

7 digital customer feedback form templates and examples

7 digital customer feedback form templates and examples

We all know the benefits of collecting customer feedback. It helps you figure out how happy your customers are, it can weed out bugs in...

Elin Jansson 16/07/2025

7 Voice of Customer examples from top-tier brands

7 Voice of Customer examples from top-tier brands

Listening to the Voice of Customer (VoC) is a process that helps your organisation map out the wishes and needs of your customers, enabling...

Erin Gilliam Haije

Erin Gilliam Haije 16/07/2025

Creating a customer feedback form: A complete breakdown

Creating a customer feedback form: A complete breakdown

Ever wondered how to nail down what your customers really think? Well, truth be told, it’s all in the form. Building a killer...

Erin Gilliam Haije

Erin Gilliam Haije 01/07/2025

Most popular NPS survey questions & templates

Most popular NPS survey questions & templates

Customer loyalty measures the level of trust and satisfaction your customers have with your brand. It also fosters a sense of community and...

Erin Gilliam Haije

Erin Gilliam Haije 18/06/2025

10 Tips to Improve Customer Feedback Analysis

10 Tips to Improve Customer Feedback Analysis

Previously, we’ve spoken about increasing online sales with customer feedback and how to collect the right feedback, at the right...

Kees Wolters 02/06/2025

The ultimate guide to the Voice of Customer (VoC)

The ultimate guide to the Voice of Customer (VoC)

It has been said that having a good Voice of Customer (VoC) program leads to improved client retention, better employee engagement and less...

Erin Gilliam Haije

Erin Gilliam Haije 26/05/2025

Customer feedback summarisation: Turning comments into insights

Customer feedback summarisation: Turning comments into insights

If you handle customer feedback regularly, we certainly don’t have to tell you about the importance of collecting both qualitative and...

Elin Jansson 07/04/2025

Mopinion Named Top Performer in Customer Feedback Management Software 2025

Mopinion Named Top Performer in Customer Feedback Management Software 2025

Exciting news incoming! Mopinion has just been named a Top Performer in the category ‘Customer Feedback Management Software’ in...

Elin Jansson 13/03/2025

51 impactful customer feedback questions for your business

51 impactful customer feedback questions for your business

Customer feedback can be vital to a company in many ways. With data-driven changes based on consumer input, you can improve everything from...

Elin Jansson 28/01/2025

How to create a customer feedback survey: Tips & examples

How to create a customer feedback survey: Tips & examples

Customer satisfaction is a driving force in sales. Research shows that a customer who is emotionally invested in your brand is three times...

Elin Jansson 20/01/2025

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