What are the best customer experience metrics and KPIs? ‘You can’t manage what you don’t measure’ is the quote our fellow Head of Marketing Quirijn lives by, and actually,... Erin Gilliam Haije 06/06/2023
Discover how Lely gathers feedback worldwide with Multi-Language Reporting Focusing on innovative agricultural solutions, Lely, present in over 40 countries, turned to Mopinion to overcome language barriers and... Lynn Jonker 25/05/2023
How to ask for product feedback Let’s kick this blog about product feedback off with explaining what we mean (in this case) when we talk about product. As you are... Quirijn van der Haven 16/05/2023
How feedback helps insurance companies overcome digitalisation challenges With the migration to digital, many insurance companies are actually experiencing increased friction rather than a smoother online... Erin Gilliam Haije 28/03/2023
Best practices for conducting user experience surveys Looking for a way to understand your customers better and create a better user experience? User experience surveys (or UX surveys) could be... Erin Gilliam Haije 09/03/2023
Benchmark: 80% of financial services industry gathers digital feedback, but data is still siloed The financial services industry has its digital CX priorities in order (for the most part), according to Mopinion’s recently published... Erin Gilliam Haije 02/03/2023
45 Ecommerce survey questions to optimise your online experience The ecommerce industry is finally stable (for now). But unfortunately for existing ecommerce players, this market stability will open the... Erin Gilliam Haije 01/02/2023
Coming Soon! Digital Customer Experience Benchmark Report How does your organisation measure up in terms of digital customer experience management? Just a little bit longer and we’ll show you.... Erin Gilliam Haije 19/12/2022
Vodafone Ireland drives customer focused obsession across its digital channels Leveraging Mopinion,Vodafone Ireland built a robust feedback system across their website and app, enhancing user experience and increasing... Erin Gilliam Haije 18/10/2022
Integrating feedback into your UX problem statements UX Designers and UX Researchers have only one wish. And that is that their products are designed for solving the right problem for their... Erin Gilliam Haije 05/10/2022