Our thoughts on Digital Customer Experience

Mopinion releases explainer video for its Feedback Analytics Software

Mopinion: Mopinion releases explainer video for its Feedback Analytics Software - Cover Image

Looking for a quick and easy way to learn what Mopinion Feedback Analytics Software can do for you? Well, you’re in luck. Mopinion has just released an (animated) explainer video that clearly illustrates the various features and capabilities available within the software. The video touches on the most valued features Mopinion has to offer, including: […]

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The Mopinion Knowledge Base is now live

Mopinion: The Mopinion Knowledge Base is now live - Cover

With Mopinion’s newly released Knowledge Base, Mopinion users now have easy and around-the-clock access to accurate information regarding Mopinion Feedback Analytics Software. This self-service online library includes everything from frequently asked questions (FAQs) to quick tips and step-by-step instructions on how to get everything set up within the software. This extra support will also enable […]

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5 Kinds of UX Tools for Tech Companies

Mopinion: 5 Kinds of UX Tools for Tech Companies - Cover

If you haven’t noticed, user experience (UX) is revolutionising and defining the digital strategies of just about every company in the business world today. And while this revolution is indeed grabbing ahold of almost every industry in existence, there is one in particular that really puts UX on a pedestal. The tech industry, where nowadays […]

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What does the online customer journey look like for tech companies?

Mopinion: What does the online customer journey look like for tech companies? - Cover Image

The technology industry is an intensely competitive one and as such, the key to survival for businesses in this industry is often constant innovation and meeting the needs of their customers. With this, the online customer journey for tech companies can be quite complex. In addition to focusing on the more traditional parts of the […]

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Top 13 Best Tag Management Tools: an overview

Mopinion: Top 13 Tag Management Systems - Cover Image

As the competition for every digital dollar has increased over the years, the number of digital marketing technologies has exploded; technologies such as customer data management systems, cloud services, social media, inbound marketing platforms, and more. However, one way or another all of these technologies have to be effectively deployed to reduce costs and provide […]

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How to Reduce Cart Abandonment with Online Feedback

Mopinion: How to Reduce Cart Abandonment with Online Feedback - Cover image Cart abandonment

Cart abandonment is an issue that is plaguing thousands of ecommerce merchants around the world. A 2016 study found that 74.3% of all online shopping carts are abandoned globally. That means that out of every four shoppers on your site, three of them are likely to abandon their order altogether for whatever reason. Part of […]

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New Quick Guide: Asking the Right Questions in an Online Feedback Form

Mopinion: Quick Guide - Asking the right questions in an online feedback form - Cover Image

A lot of companies out there heavily rely on the same feedback strategy: ‘tacking’ a feedback button on various webpages and waiting to see what comes in. Although this is a good start, what they don’t realise is that in order to receive truly valuable feedback and useful insights into the customer experience, a more […]

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Mopinion releases partner video featuring N3Wstrategy

Mopinion: Mopinion releases partner video featuring N3Wstrategy - Cover Image

Founded in 2008, N3Wstrategy is a consultancy that helps transform businesses into customer-centric organisations to help them grow. The agency focuses mainly on large enterprises and government organisations, as well as the upper segment of small and medium-sized businesses. In this partner video, N3Wstrategy’s Founder and Managing Partner, Nils Schmeling testifies to the importance of […]

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May Product Update: New Features Released

Mopinion: May Product Update: New Features Released - Cover Image

As feedback analytics experts, we know how important it is to listen to customer feedback so it probably won’t come as a surprise to many of you when we tell you, “We use customer feedback too”! As a result of our most recent feedback, we’ve been able to make quite a few improvements to our […]

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