Insights Top 20 Best Project Management Software in 2025 Why is Project Management (PM) often still time consuming and inefficient? Are you still repeatedly updating spreadsheets, drowning in... Erin Gilliam Haije 19/06/2025
Digital Feedback Most Popular NPS Survey Questions & Templates Customer loyalty measures the level of trust and satisfaction your customers have with your brand. It also fosters a sense of community and... Erin Gilliam Haije 18/06/2025
Insights How feedback powers Air France–KLM’s CX & digital journey Customer experience (CX) is a top priority for the French–Dutch airline Air France–KLM Group. By actively listening to their... Elin Jansson 13/06/2025
Website Feedback Website Feedback Questions: What to Ask and Why! Your website is often the first impression someone has of your brand, and that impression matters. So how do you know if your site is... Luisa D'El Rodrigues 05/06/2025
Digital Feedback 10 Tips to Improve Customer Feedback Analysis Previously, we’ve spoken about increasing online sales with customer feedback and how to collect the right feedback, at the right... Kees Wolters 02/06/2025
Digital Feedback Customer Satisfaction Survey Questions & Tips From fostering repeat business and generating positive word-of-mouth referrals to bolstering a company’s reputation in an... Erin Gilliam Haije 28/05/2025
Digital Feedback The Ultimate Guide to the Voice of Customer (VoC) It has been said that having a good Voice of Customer (VoC) program leads to improved client retention, better employee engagement and less... Erin Gilliam Haije 26/05/2025
App Feedback Top 15 Mobile App Analytics Tools 2025 Building a mobile app is only half the battle… Once that’s been accomplished it’s time to move on to optimising your app and... Erin Gilliam Haije 22/05/2025
Email Feedback The Complete Guide to Email Feedback It’s 2025, and you’re probably wondering if your email marketing efforts are still paying off. Interestingly enough, while many new... Erin Gilliam Haije 20/05/2025
Default Blog How to Democratise your Customer Experience Data Data is everywhere. And when it comes to improving the digital customer experience (CX), knowing how to collect, understand and act on that... Luisa D'El Rodrigues 06/05/2025
