Insights How feedback powers Air France–KLM’s CX & digital journey Customer experience (CX) is a top priority for the French–Dutch airline Air France–KLM Group. By actively listening to their... Elin Jansson 13/06/2025
Website Feedback Website Feedback Questions: What to Ask and Why! Your website is often the first impression someone has of your brand, and that impression matters. So how do you know if your site is... Luisa D'El Rodrigues 05/06/2025
Digital Feedback 10 Tips to Improve Customer Feedback Analysis Previously, we’ve spoken about increasing online sales with customer feedback and how to collect the right feedback, at the right... Kees Wolters 02/06/2025
Digital Feedback The ultimate guide to the Voice of Customer (VoC) It has been said that having a good Voice of Customer (VoC) program leads to improved client retention, better employee engagement and less... Erin Gilliam Haije 26/05/2025
Email Feedback The Complete Guide to Email Feedback It’s 2025, and you’re probably wondering if your email marketing efforts are still paying off. Interestingly enough, while many new... Erin Gilliam Haije 20/05/2025
Default Blog How to Democratise your Customer Experience Data Data is everywhere. And when it comes to improving the digital customer experience (CX), knowing how to collect, understand and act on that... Luisa D'El Rodrigues 06/05/2025
App Feedback 5 mobile app feedback examples from leading brands When you think about mobile app feedback, you might not be entirely sure what it really means. Don’t worry — we’re here to break it... Luisa D'El Rodrigues 01/05/2025
Digital Feedback How Smartphonehoesjes.nl uses customer feedback to elevate the digital experience Smartphonehoesjes.nl is your go-to destination for all mobile device accessories – from smartphones to laptops and e-readers. As... Elin Jansson 09/04/2025
Digital Feedback Customer feedback summarisation: Turning comments into insights If you handle customer feedback regularly, we certainly don’t have to tell you about the importance of collecting both qualitative and... Elin Jansson 07/04/2025
Product Updates New Release Pack: Targeting Feedback Forms Made Even Easier Every interaction with your customers is an opportunity to gather valuable feedback. However, it is vital to ask for feedback from the... Jos van der Kooij 19/03/2025
Digital Feedback Mopinion Named Top Performer in Customer Feedback Management Software 2025 Exciting news incoming! Mopinion has just been named a Top Performer in the category ‘Customer Feedback Management Software’ in... Elin Jansson 13/03/2025
App Feedback 5 tips for creating better mobile surveys Mobile surveys are an effective instrument for measuring the mobile experience. Unfortunately, however, many organisations still struggle... Kees Wolters 22/02/2025
