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Digital Customer Experience Benchmark 2016

Digital Customer Experience Benchmark 2016

The Digital Customer Experience Benchmark 2016 reveals that most major European companies still remain in the beginning stages of...

Kees Wolters 16/11/2016

The top ten online irritations of 2016

The top ten online irritations of 2016

Problems logging in, never-ending download sessions, unable to find what you’re looking for? If you haven’t encountered these issues...

Erin Gilliam Haije

Erin Gilliam Haije 10/11/2016

10 Data Analysis and Dashboarding tools used in Digital Marketing

10 Data Analysis and Dashboarding tools used in Digital Marketing

Digital marketers spend day in and day out working with a wealth of data – in many cases to the point where it can be considered an...

Erin Gilliam Haije

Erin Gilliam Haije 04/11/2016

“Humanising marketing” with Data Management Platforms

“Humanising marketing” with Data Management Platforms

Data management platforms, or DMPs (which is ‘agnostic’ and plugs and plays with any system) allow marketers to personalise at scale,...

Guest Author 24/10/2016

Reduce your online churn using text analytics

Reduce your online churn using text analytics

It is likely that most of you reading this already have an online customer experience program in place, with feedback collection tools...

Erin Gilliam Haije

Erin Gilliam Haije 20/10/2016

Mopinion releases testimonial video with KIA

Mopinion releases testimonial video with KIA

Kia Motors Netherlands is the brand distributor of the Korean car manufacturer in the country. With a network of 100 dealers, Kia Motors...

Kees Wolters 28/07/2016

Project management tips to improve customer experience

Project management tips to improve customer experience

It’s not easy to be on top of your customer experience game. It’s a well coordinated effort of an entire team that ultimately creates a...

Guest Author 26/07/2016

Mopinion releases testimonial video with TomTom

Mopinion releases testimonial video with TomTom

Founded in 1991, TomTom is a global leader in navigation, traffic and map products, GPS Sport Watches and fleet management solutions....

Kees Wolters 22/07/2016

Mopinion releases testimonial video with Interpolis

Mopinion releases testimonial video with Interpolis

Interpolis is the largest insurance brand in the Netherlands, with cover for travel, cars and people, both for individuals and businesses....

Kees Wolters 14/07/2016

New White Paper Released: The Future of Online Customer Feedback

New White Paper Released: The Future of Online Customer Feedback

Today’s consumers expect online services as a key channel. Websites and apps have become the most important channels to interact with...

Kees Wolters 13/05/2016

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