Our thoughts on Digital Customer Experience

Without real time insights you lose customers

Without real time insights you lose customers

A great many companies continue using market research institutes that collect data through extended surveys in order to evaluate their websites. Every quarter, a bulky power point presentation then puts forward the collected data and analyses mishaps and improvement actions. Those customers who encountered a problem on the website have by then long gone to […]

Read more

Online Customer Journeys Programme

5-onlinecustomer

Mopinion Launches Ground-breaking Online Customer Journeys Programme Unique online research software solution helps businesses capture and analyse online customer journeys in real-time to improve services and increase sales. Customer feedback management software specialist Mopinion, today announces the launch of its new Online Customer Journeys Programme which enables companies to capture, analyse and act upon direct […]

Read more

Voice of the Customer helps financial sector

4-voiceof

Voice of the Customer helps financial sector regain trust and increase productivity After much of the global economy went into recession back in 2008, public confidence in financial institutions took an equally dramatic dive. Whatever the reality, a large percentage of public and media opinion shifted blame towards global ‘bankers’, unseen financial professionals that were […]

Read more

What Can You Learn From Bad Customer Service

3-whatyoucan

What Can You Learn From Bad Customer Service By Stefanie Amini, Marketing Director, WalkMe When it comes to customer satisfaction, bad customer service is not a good thing – initially. However, the right company can take the critique they get from their bad customer service and turn it into a good thing. No person or […]

Read more

Mopinion launches UK operations

2-mopinionUK

Dutch-based Customer-feedback specialist now offers bespoke services to UK businesses with new London office. London, 10th July 2013 – Customer feedback management software specialist Mopinion, today announces it has launched its UK division with a new office in London. The expansion of the business is in response to the strong demand for its software products […]

Read more

Mopinion launches Exit Feedback Solution

1-mopinionlaunches

The Mopinion Exit Feedback Solution will reveal why visitors leave your website at crucial moments. Mopinion offers an innovative tool that helps companies gain better insight into their website’s visitors’ behaviour and motivation. You will be able to track down the problems customers encounter on your website during any important online process such as placing […]

Read more