Digital Feedback What are the best customer experience metrics and KPIs? ‘You can’t manage what you don’t measure’ is the quote our founders live by, and actually, so should you. Customer... Erin Gilliam Haije 22/05/2024
Digital Feedback Best practices for conducting user experience surveys Looking for a way to understand your customers better and improve your user experience? User experience surveys (or UX surveys) could be... Erin Gilliam Haije 17/05/2024
Default Blog 10 Proven Strategies for UX Improvement UX improvement isn’t just about making your website or app look pretty; it’s about creating seamless, intuitive, and enjoyable... Erin Gilliam Haije 16/05/2024
App Feedback 5 simple templates to collect feedback on your mobile app Mobile apps have become the bread and butter for many digital marketers. This is mostly credited to the fact that a quality mobile app has... Anna von Flüe 14/05/2024
Email Feedback 5 Effective customer feedback email templates that will boost engagement If you’re reading this, odds are you’re probably already collecting customer feedback on your website(s) and mobile app(s). You... Erin Gilliam Haije 13/05/2024
App Feedback Mobile UX: Why Collecting In-App Feedback is Important Brought on by the steady rise in mobile users and usage worldwide, mobile user experience (or Mobile UX) has become a major focal point for... Elin Jansson 07/05/2024
Digital Feedback How Topicus maximises their products with digital feedback Topicus is a leading provider of consumer-centric digital platforms and software. They mainly develop products for first and second-line... Elin Jansson 06/05/2024
Default Blog Tying feedback into your user experience analytics There are various challenges associated with creating an effective user experience analytics process. There’s the all-too-familiar issue... Erin Gilliam Haije 02/05/2024
Email Feedback NPS email best practices: 10 tips and tricks NPS is the go-to score for measuring customer loyalty. It’s easy to use, it helps you track changes in customer satisfaction and... Elin Jansson 01/05/2024
Default Blog From Gaps to Growth: Away’s Journey with Customer Insights Designed for travellers by travellers – Away is an American luggage and travel accessories brand. Their mission? To transform travel... Erin Gilliam Haije 29/04/2024
