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Top 17 Best Bug Tracking Tools: a 2021 overview

Top 17 Best Bug Tracking Tools: a 2021 overview

There are many synonyms for ‘bugs’ in the software and technology industry and no, I’m not talking about creepy crawlies. Some refer...

Erin Gilliam Haije

Erin Gilliam Haije 19/06/2017

5 Kinds of UX Tools for Tech Companies

5 Kinds of UX Tools for Tech Companies

If you haven’t noticed, user experience (UX) is revolutionising and defining the digital strategies of just about every company in the...

Erin Gilliam Haije

Erin Gilliam Haije 12/06/2017

The online customer journey for tech companies

The online customer journey for tech companies

The technology industry is an intensely competitive one and as such, the key to survival for businesses in this industry is often constant...

Erin Gilliam Haije

Erin Gilliam Haije 07/06/2017

Top 13 Best Tag Management Tools: an overview

Top 13 Best Tag Management Tools: an overview

As the competition for every digital dollar has increased over the years, the number of digital marketing technologies has exploded;...

Erin Gilliam Haije

Erin Gilliam Haije 02/06/2017

Mopinion releases partner video featuring N3Wstrategy

Mopinion releases partner video featuring N3Wstrategy

Founded in 2008, N3Wstrategy is a consultancy that helps transform businesses into customer-centric organisations to help them grow. The...

Kees Wolters 17/05/2017

28 Voice of the Customer (VoC) tools: an overview & comparison

28 Voice of the Customer (VoC) tools: an overview & comparison

Is your business listening to the Voice of the Customer (VoC)? If not, you might want to start now – as it is becoming a top priority...

Erin Gilliam Haije

Erin Gilliam Haije 03/05/2017

How to improve travel websites and apps with user feedback

How to improve travel websites and apps with user feedback

The meaning of travel is steadily being redefined. Travelers nowadays want to have more control over the booking and travel process, which...

Kees Wolters 16/03/2017

Mapping the online customer journey for travel companies

Mapping the online customer journey for travel companies

Booking a vacation can be a fun and exciting experience. But it can also require a lot of research and planning on the traveler’s part....

Erin Gilliam Haije

Erin Gilliam Haije 14/03/2017

Online customer feedback volumes per industry

Online customer feedback volumes per industry

Got your digital customer feedback programme up and running but not sure what to expect in terms of feedback volumes? You’re not alone...

Erin Gilliam Haije

Erin Gilliam Haije 07/03/2017

Which website tools are best for effectively engaging with the online customer?

Which website tools are best for effectively engaging with the online customer?

Ask anyone. There are many companies out there that make use of several tools as a means for communicating with their visitors or customers...

Udesh Jadnanansing

Udesh Jadnanansing 26/01/2017

Digital Customer Experience Trends for 2017

Digital Customer Experience Trends for 2017

According to Forrester, 72% of businesses say that improving Digital Customer Experience is their top priority. So where do we see it...

Erin Gilliam Haije

Erin Gilliam Haije 23/01/2017

Is digital development on the rise for B2B companies?

Is digital development on the rise for B2B companies?

Recently, in November, I had the chance to attend the CustomerTalk digital marketing event. The main topic was digital marketing with a...

Guest Author 10/01/2017

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