Digital Feedback

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Top 10 alternatives to Usabilla

Top 10 alternatives to Usabilla

Research shows that 25-40% of the total revenue of the most stable businesses comes from returning customers. This is where VoC tools come...

Erin Gilliam Haije

Erin Gilliam Haije 30/01/2026

7 digital CX tips for retailers to keep customers coming back

7 digital CX tips for retailers to keep customers coming back

Customer loyalty used to feel like something you earned over time. Today, it’s one bad experience away from being lost forever. According...

Luisa D'El Rodrigues

Luisa D'El Rodrigues 26/01/2026

7 things to consider when choosing your feedback software

7 things to consider when choosing your feedback software

Choosing feedback software can feel deceptively simple – until you’re deep in demos, feature lists, and pricing tiers that don’t...

Elin Jansson 02/01/2026

Voice of the Customer questions: How to ask what really matters

Voice of the Customer questions: How to ask what really matters

Voice of the Customer questions are powerful because you can’t improve what you don’t understand. These questions go beyond polite...

Luisa D'El Rodrigues

Luisa D'El Rodrigues 07/11/2025

How to make an online survey that people actually complete

How to make an online survey that people actually complete

Online survey fatigue is everywhere. You’ve probably felt it yourself: clicking a survey link with good intentions, only to give up...

Luisa D'El Rodrigues

Luisa D'El Rodrigues 31/10/2025

What is a Voice of the Customer survey? Tips, templates and more

What is a Voice of the Customer survey? Tips, templates and more

Your customers are constantly sharing how they feel about your brand, the key is to truly listen. Yet only 14% of companies have a full...

Erin Gilliam Haije

Erin Gilliam Haije 15/10/2025

Voice of the Customer Template

Voice of the Customer Template

A Voice of the Customer (VoC) template is a structured, systematic way to capture, organise, and act on feedback so every decision is...

Luisa D'El Rodrigues

Luisa D'El Rodrigues 20/08/2025

Webinar summary: 5 ways to turn feedback data into CX Gold

Webinar summary: 5 ways to turn feedback data into CX Gold

Picture this: You’ve kick-started your digital feedback strategy, put your first forms live, and data is starting to pour in. Great! But...

Elin Jansson 16/07/2025

7 Voice of Customer examples from top-tier brands

7 Voice of Customer examples from top-tier brands

Listening to the Voice of Customer (VoC) is a process that helps your organisation map out the wishes and needs of your customers, enabling...

Erin Gilliam Haije

Erin Gilliam Haije 16/07/2025

Most popular NPS survey questions & templates

Most popular NPS survey questions & templates

Customer loyalty measures the level of trust and satisfaction your customers have with your brand. It also fosters a sense of community and...

Erin Gilliam Haije

Erin Gilliam Haije 18/06/2025

10 Tips to Improve Customer Feedback Analysis

10 Tips to Improve Customer Feedback Analysis

Previously, we’ve spoken about increasing online sales with customer feedback and how to collect the right feedback, at the right...

Kees Wolters 02/06/2025

How to create a customer feedback survey: Tips & examples

How to create a customer feedback survey: Tips & examples

Customer satisfaction is a driving force in sales. Research shows that a customer who is emotionally invested in your brand is three times...

Elin Jansson 01/06/2025

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