Digital Feedback

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10 Tips to Improve Customer Feedback Analysis

10 Tips to Improve Customer Feedback Analysis

Previously we’ve spoken about increasing online sales with customer feedback and how to collect the right feedback, at the right...

Kees Wolters 16/01/2024

The Ultimate Guide to the Voice of Customer (VoC)

The Ultimate Guide to the Voice of Customer (VoC)

It has been said that having a good Voice of Customer (VoC) program leads to improved client retention, better employee engagement and less...

Erin Gilliam Haije

Erin Gilliam Haije 20/12/2023

7 Voice of Customer examples from top-tier brands

7 Voice of Customer examples from top-tier brands

Listening to the Voice of Customer (VoC) is a process that helps your organisation map out the wishes and needs of your customers, enabling...

Erin Gilliam Haije

Erin Gilliam Haije 07/12/2023

How to Create Free Online Surveys: Tips & Tools

How to Create Free Online Surveys: Tips & Tools

Choosing to survey people is quite simple. But creating one? That’s another story. Believe it or not, there is a true science to creating...

Erin Gilliam Haije

Erin Gilliam Haije 26/09/2023

What is a Voice of the Customer survey? Tips, templates and more

What is a Voice of the Customer survey? Tips, templates and more

Your customers have a lot to tell you, but are you listening? And with listening, we don’t mean only checking the data they provide you...

Erin Gilliam Haije

Erin Gilliam Haije 06/09/2023

Discover how Lely gathers feedback worldwide with Multi-Language Reporting

Discover how Lely gathers feedback worldwide with Multi-Language Reporting

Focusing on innovative agricultural solutions, Lely, present in over 40 countries, turned to Mopinion to overcome language barriers and...

Lynn Jonker 25/05/2023

How to ask for product feedback

How to ask for product feedback

Let’s kick this blog about product feedback off with explaining what we mean (in this case) when we talk about product. As you are...

Erin Gilliam Haije

Erin Gilliam Haije 16/05/2023

How feedback helps insurance companies overcome digitalisation challenges

How feedback helps insurance companies overcome digitalisation challenges

With the migration to digital, many insurance companies are actually experiencing increased friction rather than a smoother online...

Erin Gilliam Haije

Erin Gilliam Haije 28/03/2023

Benchmark: 80% of financial services industry gathers digital feedback, but data is still siloed

Benchmark: 80% of financial services industry gathers digital feedback, but data is still siloed

The financial services industry has its digital CX priorities in order (for the most part), according to Mopinion’s recently published...

Erin Gilliam Haije

Erin Gilliam Haije 02/03/2023

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