We want to make sure you have all the skills and resources you need to set your feedback programme into motion, which is why we recently launched a free series of onboarding webinars.
As part of our new educational platform, the Mopinion Academy, this three-part series of onboarding webinars – hosted by an expert representative from our Customer Success team – walks you through the basics of getting your feedback programme up and running, including:
- Phase 1: Form Building & Deployments
- Phase 2: Reporting & Dashboard Configuration
- Phase 3: Action Management / Follow up / Sharing within your Organisation
About Phase 1: Form Building & Deployments
During this first first webinar, we explore: the creation of a basic, passive feedback form, how to set the deployment condition (and define where the feedback form should be shown), and lastly, we walk you through the implementation of the Mopinion deployment code through the Google Tag Manager (using a webshop as an example).
About Phase 2: Reporting & Dashboard Configuration
Then in phase 2, we take a closer look at different dashboard layout options and show you step-by-step how to build clear and effective charts. We also explore the best ways to utilise inbox filters, enabling users to quickly and easily drill down on feedback items containing specific values.
About Phase 3: Action Management / Follow up / Sharing within your Organisation
In phase 3, we show you how to set up live email alerts as well as leverage notes, reminders and tasks to track your actions and visualise progress.
What is the Mopinion Academy?
The Mopinion Academy is an educational platform we are in the process of creating that will serve as a place for our users to learn and explore the capabilities of the Mopinion software. In addition to the existing Knowledge Base and Onboarding Webinars, the Mopinion Academy will comprise On-Premise Training sessions and Video Tutorials. It will also include paid services which offer bespoke advice such as the Dashboard Consult. Each tool within the Mopinion Academy aims to provide you with the know-how to create a prosperous online customer feedback programme.
Ready to see Mopinion in action?
Want to learn more about Mopinion’s all-in-1 user feedback platform? Don’t be shy and take our software for a spin! Do you prefer it a bit more personal? Just book a demo. One of our feedback pro’s will guide you through the software and answer any questions you may have.